FAQ's

RETURNS/EXCHANGES

ALL AURA MIST SALES ARE FINAL.

We hope you are nothing short of thrilled with your order, but if for any reason you are not, please email us at info@museumstudio.co so we can help remedy the situation as quickly as possible.

Unused and unopened goods may be returned within 10 days of purchase for a full refund or exchange. Once we receive the returned item(s) the charges will be credited to the original payment method or a store credit will be issued. Shipping costs are the responsibility of the sender.

Please email us at info@museumstudio.co to coordinate return/exchange.

SHIPPING

All orders are shipped USPS or Fedex from our studio in Charleston, SC.

*Because our Aura Mists contain alcohol, we can only ship them to the contingent 48 states via USPS Ground at this time.

Orders are typically processed and shipped within 3 business days pending item availability and payment verification. Occasionally a delay may occur, in which case you will be notified as soon as possible. Some items, like gift wrap, may arrive in a separate container from the rest of your order.

For international customers, please note, orders may carry extra tariffs or duties that we cannot predict. Please check with your local customs office with questions about which duties, import taxes, and/or other regulations might apply to you. All charges for customs clearance are the responsibility of the recipient.

SALES TAX

We are not required to collect sales tax on orders outside of South Carolina. For all South Carolina orders, a sales tax of 7% will apply.

WHOLESALE

If interested in becoming a retailer, please visit our Wholesale page and complete the form. Once we receive your inquiry, we’ll be on touch as soon as possible with next steps. Due to shipping regulations, at this time our Aura Mist collection is only available to retailers within the contingent 48 states.

CUSTOM WORK

We are strong believers in the power of meaningful collaboration and welcome new projects on a case by case basis. We also take on a small number of custom projects and commissions depending on our current production schedule. Please email us at info@museumstudio.co for more information.